We’re changing the game for SaaS companies who have traditionally struggled through a cobbled-together approach to customer retention and success.
ClientSuccess, a Lehi-based SaaS customer success management platform, has raised $1 million in a seed funding round led by Peak Ventures. DOMO CEO and Utah tech’s supreme leader Josh James, BoomStartup co-founder and part-time crime fighter Robb Kunz, and four other investors that shall never be named as long as I live, were also part of the round.
Okay, fine, I’ll name the other four investors, Sen. McCarthy. The list was just getting so fetchin’ long. Plus, do you really want to know? Does it really even matter? Does anything matter? Why are we here? Where did we come from? Where are we going?
Plus550, Techstars Bullet Time Ventures, and Scott Dorsey and Tim Kopp from ExactTarget are the four other investors you were just dying to know about.
ClientSuccess was founded by Dave Blake, who most recently led the Global Enterprise Account Management organization for the Digital Marketing business at Adobe. Prior to that impressive-sounding gig, Blake was Vice President of Strategic Accounts at Omniture — a little-known company founded by that supreme leader guy I was telling you about earlier.
“We’re changing the game for SaaS companies who have traditionally struggled through a cobbled-together approach to customer retention and success,” said Blake. “Savvy SaaS executives clearly understand that the lifeblood of their business is their existing customer base and are investing heavily in customer success teams and solutions to reduce churn and increase revenue. ClientSuccess delivers a phenomenal platform tailored for the post-sales customer success and client services teams, while delivering key insights and intelligence for executive teams.”
“Savvy SaaS executives.” Try saying that 10 times fast.
“For ClientSuccess, it’s about relationships,” said Sid Krommenhoek, Partner at Peak Ventures. “You must think beyond customer acquisition and support. SaaS companies need more than customers; they need customers for life. ClientSuccess helps SaaS companies deliver personal relationships and delightful experiences that will make customers raving fans. We’re extremely impressed with Dave’s first-hand experience in this space, coupled with their traction and technology, and look forward to partnering with them to amplify their existing success.”
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